Category: News

Change can impact any business function at pretty much any time however, there are some functions that are more exposed or susceptible to change due to the nature of the work they conduct.

The functions that are most likely to experience change regularly are generally IT, e-commerce and marketing teams. Because technology moves so quickly changes in the market place are common and can have a big impact on websites in the form of security updates and data protection as well as marketing platforms with algorithm changes and new digital marketing channels. 

Managing change within a business usually falls to managers. Common examples of change may include a business take over, a new management team coming in and new processes or technology being implemented into the business.

Resistance to Change 

It’s not uncommon for employees to be resistant to change, even if it’s likely to benefit them in the long run. People who have grown accustomed to existing processes or technology will resist until the last minute by not installing updates or switching to new systems. Some ways to manage change

include: 

• Forming a leadership team
• Creating a feedback loop
• Being clear when communicating changes and emphasizing the benefits to the employee

Creating a Change Management Plan

There are a number of frameworks you can use to create a change management plan as well as software solutions, including the Inpulse change management plan. 

Regardless of the framework or software, there are some key principles of change management that you need to include in any change management plan. These include;

• Setting objectives
Being clear about the objectives and the outcomes of the plan is important because it will help you to analyze the areas in which you were successful. SMART objectives are often used to create realistic and measurable goals.

• Steps to help make the change
Change doesn’t happen all at once, so setting out bite-sized steps that will help you achieve your objectives is a much better way of creating a clear and manageable process so it doesn’t feel too overwhelming. It will also make it easier to get buy-in.

• Implementation and timeline
Defining who will be doing what and by when helps to keep all stakeholders accountable and is an important metric to track. Some changes, like moving a website to a new server or upgrading security software, may be critical to achieve by a certain time or may need to be completed at a time that causes least disruption to the business.

• Communicating the change
Whether it is just to your team that you need to communicate with or the project is part of a wider organizational change, communication is a vital component. No change management plan will work without it and it’s usually the responsibility of managers to open and maintain clear communication channels which should be defined before the change takes place.

• Measurement of the plan’s success
As with any plan, you must have appropriate metrics in place to measure success. Gathering and analyzing data before and after a change will be key in assessing the success or failure of change and the change management plan.

This update involve all links that point to a javascript function. Do not get concerned if you see a small reduction in your pageviews.

Hitsteps previously count clicks on <a> links with href=’javascript:…’ as a pageview. however, these javascript functions are mainly used to run a dynamic function on the page such as adding items to shopping cart.

It is necessary for us to release this update to avoid higher than usual pageviews on websites which are using javascript:void(0); method a lot. As a side effect of this update, if your website use <a href=’javascript:..’.> method, you might notice a small reduction in number of your pageviews.

This update has been published to our mainstream tracker script and will be rolling out to all of our customers within next few days.

Growing popularity for cryptocurrencies cannot be denied and while it could be start of transforming to a new currency system, Hitsteps now accept Bitcoin along side PayPal and credit cards. We also support Litecoin, Dash, Ethereum, Basic Attention Token and other digital currencies.

You may purchase your monthly web analytics using our cryptocurrency payment gateway from now on.

Update 13 January 2018: We support RaiBlocks payments effective immediately.

We are introducing Smart Uptime Monitoring system, bundled into your Hitsteps dashboard.

Let your servers recover automatically. Know about downtimes instantly, do not let your visitors be the one who notify you about your website downtime.

By activating this service, we scan your servers and websites every minute and notify you instantly if we find out they are down. we verify each downtime from multiple countries to remove false alarms.

Upon downtime, we can notify you via Call, SMS or Email.

Additionally, you can define DNS Failover using Cloudflare or setup SSH commands to recover your failed website automatically.

This feature is available from Pro plan onward. You can find Uptime Monitoring in left sidebar of your Hitsteps Dashboard.

Did you know Facebook secretly and slowly became one of the major browsers in mobile world? Yes, Facebook Web Browser that nobody ever talk about! and we can detect it for you.

When a visitor click on your link in Facebook or Facebook Messenger, It does not open your website in a separate web browser (unless user has opted out from Facebook In-App Browser), It open your website inside of Facebook Apps. And most analytics softwares are simply pointing this as Chrome, or Safari.

We’ve went one step ahead, and we can detect Google Search App Browser on iOS, and even Instagram Browser. We will extend this In-App browser detection for common apps as we find them.

We are trying out best to show most accurate view of your visitors, removing non-human and bots from your stats. However, certain anonymity programs are known to pass out wrong information in order to mis-guide tracking apps. They are doing it for good reasons of course which is to protect users privacy, and we are not trying to decode and reveal what is being hidden, instead, Hitsteps would not show wrong browser or OS for Tor browser users.

Tor Browser pass out information saying it is a Firefox on Windows 7. Try it on Linux or macOS, still it report Windows 7! In order to provide accurate view for our customers, now we can detect if a user is using Tor Browser and show Tor browser icon (instead of Firefox) and show Unknown OS (instead of Windows 7)

We are not decoding what is real OS, but at least, we are not blindly passing wrong information to our users.

Following up on Apple’s WWDC17 event few days ago, Hitsteps updated OS and Browser list can now detect Safari 11 on macOS High Sierra as well as older versions of macOS, with appropriate OS Icon tailored for each OS X. Same goes for Linux distributions (such as Ubuntu, Fedora, Mint, …) and Android versions (such as KitKat, Nougat, Marshmallow and Android O)

With release of Samsung Galaxy S8, Samsung has released Samsung Browser 5 which we can detect it as well as Samsung Smart TV browsers.

Perhaps you noticed battery indicator level of 100% stay much longer than usual in your mobile devices and this percentage get reduced faster and faster as time goes by. You’re not alone. Your phone might show 100% battery when it is actually 90%. Why is it this way?

Users behaviour varies and it depend on battery life!

Imagine you are sitting on your desk, with your laptop connected to a wired adaptor and battery is 100% full. It means you are sitting on this desk for quite sometime.

Sitting on same desk with 10% battery life while plugged in to adaptor, means you are just back to your desk.

Likewise, being on a battery of 95% and unplugged to adaptor, means you’ve just left your desk, and 10% of battery life on a battery, means you’ve had a long day and still not back to your comfort place, your desk, where you can charge your device.

This is same difference that play a strong role for differences between desktop and mobile users behaviours.

You get the idea? How likely it is for a user to purchase your product when on just 5% battery left if your product is Food? or if your product is a Laptop?
If you’re selling time-sensitive product like Food, your conversion rate goes higher. If you’re selling more expensive product like Laptop, your sale chance is lower.
Uber reported that their customers are more likely to accept surcharge and get a ride when their users battery life is low, so should you treat users with 5% battery left and those who are on 100% battery and plugged in, same?

Hitsteps provide you with a tool that you can monitor each individual visitors in your website and see their current device battery life, remaining time to finish their battery to help you address them better. Be it get used for conversion monitoring, or by a live chat agent, who see customer battery is low and time to address the user before he ran out of battery is running out! Hitsteps website visitors battery life tracking tool support those visitors who are using a compatible browser and device.