It is vital for SME and startups to know each single visitors requirment better. We make watching steps fun again!
It used to be a dream in classic analytics era. You never knew if same user is now browsing your website via another computer. Nowadays, mobile devices such as tablets and phones (and separate office and home computers) it is vital for businesses to be able track same user behaviour in their website no matter which device they are using.
Hitsteps create a nice timeline of your visitors sessions from different devices. Your plugin will send us your signed In user ID and we will use that to match if same user sign in using another device.
Once we found same user, profiles will be merged together to make a unified experience for you. If you send a message to your customer (or if he send message to you via Hitsteps Chat feature) you will be receiving all chat history under same user profile, and looking at visitor pageview path, you will exactly know what this customer has used/visited so far.
If you are using our CMS plugins, this feature is automatically enabled for you. but if you are using our tracking code manually, you need to let your programmer know about this feature and integrate hitsteps user ID tracking
It is very easy. All you need to do is to put this code on header of signed in pages and replace YOUR_DEFINED_UNIQUE_ID with visitor’s ID (you need a programmer to do it for you):
<script>
_hs_uniqueid=”YOUR_DEFINED_UNIQUE_ID”;
</script>
Enjoy watching steps!
